1. Returns due to delivery error

In the event that for some reason your order has been executed incorrectly (wrong product, wrong price, etc.), you must inform us by e-mail at info@mysuperstore.gr or by phone at 211 345 9000, within 24 hours from the delivery. We will ask you to return the products. The maximum return period cannot exceed fourteen (14) calendar days from the date of receipt. If you still wish to complete the order, we will replace and reship the products to you, otherwise we will refund any payment received from you. The amount is returned to you in full within 14 calendar days and without any charge to you. We will process the above refund using the same payment method that you used for the original transaction. In cases where the order has been paid by bank deposit, you should inform one of our representatives by phone or send us by email the account to which you want the refund to be made.

For returns of products sent in error, the cost of return is covered by the Company.

2. Returns of defective products

The Company is obliged to deliver the products with the contracted properties and without actual defects, in accordance with article 5 of Law 2251/1994 and nos. 534 et seq. of the Civil Code.

In the event that you have received a defective product (e.g. products that have exceeded their expiry date on the date they were shipped or the packaging has been opened, or in the event that the item is found to have been tampered with before its expiry date), please contact us at e-mail info@mysuperstore.gr or by phone at 211 345 9000 within 24 hours of delivery to inform us about the identified problem that has arisen with a specific product. We will ask you to return the products to us immediately (no later than five days from the day of receipt). If after examining the product, which must be accompanied by all its purchase documents as well as its packaging materials, the existence of a defect is established then: we will replace the product with another similar one at no charge to you, otherwise we will immediately proceed with the refund of the value of the product at the time of purchase. The amount is returned to you in full within 14 calendar days and without any charge to you. We will process the above refund using the same payment method that you used for the original transaction. In cases where the order has been paid by cash on delivery or by bank deposit, you should inform one of our representatives by phone or send us by email the account to which you want the refund to be made.

The above obligations of our Company cease in the event that the defect has been caused by you, or the product being returned is damaged and generally creates the impression that it has been used beyond what is necessary to establish its suitability. Products and packaging must be in original factory condition and with intact packaging.
For returns of defective products, the return cost is covered by our Company.

3. Right of Withdrawal

The consumer, according to the law, has the right to withdraw from the contract, without stating the reasons, by sending a withdrawal statement (Click here to download the withdrawal form), within a period of 14 calendar days, which starts from the day the consumer or a person designated as responsible for receiving the products (other than the carrier) acquired physical possession of the purchased goods. The declaration of withdrawal is sent by e-mail to info@mysuperstore.gr.
For the exercise of withdrawal to be legal, the consumer must inform within 14 calendar days and return, at his own expense, the product no later than 14 calendar days from the notification of the exercise of his right to withdraw. For a return to be accepted, products must be unused, their original packaging must be intact, undamaged and torn and returned together with the product, accompanied by the retail sales receipt or invoice, have with it all the documents that accompanied the product, to bring all the accessories and additional benefits that accompanied its sale and that they have not been damaged. The return parcel must be properly packed so that no damage is caused to the product or packaging during transport. We would like to point out that in the event that the product does not meet the aforementioned conditions, it will be returned to the sender at the sender’s expense.

The refund of the price paid, including delivery costs (excluding additional costs due to choosing to use a delivery method other than the cheapest standard delivery method offered), will be made without undue delay and in any event within 14 calendar days of the day on which the consumer informed about the withdrawal. Refunds may be delayed until the goods are returned. Refunds will be made using the same means of payment that the consumer used for the original transaction, unless expressly agreed otherwise. In cases where the order has been paid by cash on delivery or by bank deposit, you should inform one of our representatives by phone or send us by email the account to which you want the refund to be made.

We highlight in particular:

Given that our products also include products that can be damaged or that expire soon, or that are perishable or that for reasons of hygiene or safety are not accepted according to normal practice and based on business ethics, we inform you that these products are expressly excluded by law from the right to exercise unjustified withdrawal in accordance with article 3l of KYA Z1-891/13-06-2013.

We point out that the criteria for determining the products excluded from the possibility of withdrawal are defined based on the law such as the fragile nature of the products, their ease of deterioration or their short expiration date and have been determined based on common practice and based on the declarations and relevant maintenance and preservation instructions of the manufacturers, as they appear on the indications written on the product labels.

Cancellation of Order

Cancellation of the electronic or telephone order can be done by you if the submission of the order form has been completed, but the products have not yet been shipped, by calling 211 345 9000 and one of our associates will take care of canceling your order. In the event that your order has been paid for, we will refund any amount we received within 14 calendar days. If the order is canceled after it has been shipped and before delivery, you are responsible for the shipping costs. In this case, you will be refunded, within 14 calendar days, only the value of the product. We will process the refund using the same payment method that you used for the original transaction. In cases where the order has been paid by bank deposit, you should inform one of our representatives by phone or send us by email the account to which you want the refund to be made.